SHIPPING & DELIVERY
WHERE DO YOU SHIP FROM?
We are based in Snohomish, Washington USA and Kyiv, Ukraine, Presently we ship all Charms sold in North American from our US offices, Jewelry from our partners House of Gelonia and Silver Story (excluding Apple Watch Charms) are shipped from Ukraine. European orders for all products are shipped from Ukraine
DO YOU OFFER FREE SHIPPING?
YES! We offer FREE worldwide shipping.
WHEN WILL MY ORDER SHIP?
All in stock orders are quickly shipped within 2-3 business days.
If your order has not shipped within this time frame, it may be because of:
• Pre-order items
• Items that are not in stock and have an estimated ship date
• Personalized items
• Missing information - check your email!
If your order includes some or any of the items listed above, your entire order will be shipped in full as soon as ALL items are available. If certain items are time sensitive please reach out to us so we can help you. We also recommend placing separate orders. If you have any questions, email us at firstname.lastname@example.org.
For more information, visit the product page of the item ordered or view our shipping policies.
WHEN WILL MY ORDER ARRIVE?
The time it takes for your order to arrive will depend on your location and shipping method and product selected. Shipping times are only estimates and exclude holidays, weekends and unforeseen postal delays. Once an order is shipped, we are unable to expedite it.
More information about our shipping policies.
DO I HAVE TO PAY DUTIES?
You'll never have to pay duties on standard shipping to the US or Canada Orders shipping to international locations may be subject to duties and taxes, which we cannot control. If you have a particular issue reach out to us maybe we can help.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you'll receive a shipping confirmation containing a link to track your package.
Shipped Items: Can be tracked on USPS.com
More information about our shipping policies
I'M LOCAL! CAN I PICK UP MY ORDER?
We don't have a storefront for local pick-ups but if you live in the Seattle area and need your items ASAP, we just might be able to work something out. If you find yourself in a dull situation and need a sparkly fix, send us a message at email@example.com.
THE TRACKING SAYS MY ORDER ARRIVED BUT I HAVEN'T RECEIVED ANYTHING!
If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following:
• Verify the shipping address on your order that it's correct
• Look for an attempted delivery notice slip near, on or around your door
• Double check your area in case it's stored in a hidden area behind a bush for example
• Check to see if your significant other or children accepted it
• Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before actually arriving
Olbia Jewelry is not responsible for lost or stolen packages, but we'll try our best to help you recover and track down your package. If your package is still nowhere to be found, please contact us at firstname.lastname@example.org.
HOW CAN I RETURN AN ITEM?
**All Black Friday and Cyber Monday sale items are FINAL**
Check out our return policy here.
MY PRODUCT IS DAMAGED. WHAT CAN I DO?
Yikes! We're so sorry - we know how much of a downer this is. Although we inspect each item before and package them with care, damages and defects sometimes happen.
If you find yourself in this situation, please contact us immediately at email@example.com with your order number and photos of the damage. We'll have a look and let you know how we can fix it for you!
DO YOU OFFER GIFT PACKAGING?
You can also ship a package directly to the recipient. Just enter their information in the shipping address upon checkout. Lastly, don't forget to let us know if you'd like us to include a special note or greeting! We love surprises!
THE PRODUCT I WANT IS OUT OF STOCK. WILL IT BE BACK?
Whoops, looks like you missed out! We try our best to keep our best selling pieces in stock, but sometimes, they just move too fast.
Sign up to be notified when an item is back in stock by entering your email address on the out of stock notification section on the product page. If you're lucky, the product will already be available for pre-order so you can purchase and reserve it immediately. This means that the item is guaranteed to make a comeback, and you're guaranteed to get it!
The best way to hear about new arrivals, promotions and back-in-stock items first is by signing up for our newsletter and following us on social media.
I FORGOT TO USE MY PROMO CODE. IS IT TOO LATE?
If you forgot to use your promotional code when ordering, send us an email within 2 days of placing your order and we'll apply it for you! For all other orders, we will offer a credit for you to use towards your next purchase.
THE ITEM I PURCHASED IS ON SALE NOW. WHAT CAN I DO?
Prices are subject to change at any time. We are happy to offer a one-time price adjustment on your regular priced item(s) up to 7 days after your order is placed. This applies to regular priced items only and does not include discount code items or items that are part of any other promotion. Please email us at firstname.lastname@example.org within 7 days of your order date to request a price adjustment.
Note that price adjustments will NOT be made during Black Friday and Cyber Monday sales.
DO YOU OFFER PERSONAL STYLING SERVICES?
We thought you'd never ask! Whether you're trying to create a specific look, learning how to accessorize, looking for an honest opinion or deciding on the perfect jewels for your wedding day, we're here to help. Contact us at email@example.com and let's get started. It's completely free!
HOW CAN I CARRY YOUR PRODUCTS IN MY RETAIL STORE?
For more information on becoming an Olbia Jewelry retailer, please contact firstname.lastname@example.org with details about your business and store.
HOW CAN I CREATE AN ACCOUNT?
You can create an account with us here.
You can also create an account during the checkout process which we strongly recommend so you can view your order history and save your information for quick and easy checkout in the future.
WHAT CURRENCY ARE YOUR PRICES IN?
All orders are processed in USD at the most current exchange rate. It's the most internationally used currency and a simple way for all our customers to place their orders around the globe.
HOW SHOULD I CARE FOR MY JEWELS?
We hope you truly love your jewels, and we want nothing more than for them to become staples in your wardrobe! However, fashion jewelry isn't meant to be worn 24/7.
To keep your pieces sparkly and minimize signs of wear, avoid contact with liquids, perfumes, lotions and well sweat as they'll dull your pieces and cause them to wear quickly. Treat your jewels with love and care, and they'll keep sparkling for you!
WHAT ARE YOUR PRODUCTS MADE OF?
Each piece is unique so the metal weather it plated or sold is mentioned in the product description.
If you are sensitive to certain components, send us a message and we'll help you find a piece that works!
PARTNERS AND COLLABORATIONS
I'M AN INFLUENCER. HOW CAN I WORK WITH YOU?
We love being introduced to new influencers and we're always working on exciting new partnerships. If you're interested in working with us or have an awesome idea, please contact us at email@example.com.
We try our best to get back to everyone as soon as possible, but due to the volume of requests, we are unable to respond to all emails.
I'M A BRAND. HOW CAN I WORK WITH YOU?
We love the opportunity to work with like-minded and complementary brands! If you are part of a brand that you think is a great fit with Olbia, we'd love to hear your ideas on a potential partnership. We are completely flexible and able to accommodate partnerships of varying capacities. Please contact us at firstname.lastname@example.org.
MANUFACTURERS AND SUPPLIERS
We work with a selected group of European manufacturers, each of which we've met face to face! We choose our partners based on the quality of their product, craftsmanship skills and experience in the field, but also how they operate. It's important that the companies we work with take care of their employees and create an enjoyable, safe and sociable working environment.